Breadcrumb
A workplace policy is a set of rules of guidelines for an organisation.
They set out:
- what an organisation expects of its workers — they are often about what behaviours are okay (and not okay) or about performance standards
- how certain matters will, or could, be dealt with.
Depending on what each policy covers, they can apply to employees, independent contractors, volunteer and other people in unpaid arrangements.
Tips for organisations and businesses
We recommend that organisations put their workplace policies in writing. Written policies help to make sure everyone is on the same page. We have policy templates to help get you started.
When a new worker starts in an organisation, tell them about the workplace policies that affect them. Make sure they can access them, and that they know who to ask if they have questions.
A good workplace policy:
- is communicated — everyone knows about it
- is clear — everyone can understand it
- is accessible — everyone can easily find it and access it
- aligns with an organisation’s values.
Workplace policies can also help organisations meet their legal obligations to create a safe and respectful workplace.
Organisations can ask workers to confirm that they have read and understand the polices that apply to them.
How to implement a workplace policy
Once a written workplace policy is prepared, it needs to be implemented.
The steps below can help your organisation implement workplace policies to ensure they are effective and can be enforced.
Share your policies with your workers
Make sure you share your policies with affected workers so they know about the policy and what's in it.
You'll need to think about the most effective way to give workers access to the policies. This means taking into account the working environment and how best to distribute access. For example:
- for workers with online access — sending electronic links to the policy by email might be the best way
- for other workplaces — distributing paper copies of the policy to each employee might be needed.
It is good practice to record that you have shared each policy with your workers. This can support you should you ever need to enforce them.
Explain your policies to your workers
It's important to explain to your workers:
- Why the organisation is introducing a policy
- What the policy requires workers to do or not do
- The consequences for the organisation and for workers if a policy is not followed.
Explaining your policies supports them to achieve their purpose.
There are different ways to explain a policy. Your organisation’s approach will depend on your workplace, its size and what the particular policy is about.
Some ways to explain a policy include by:
- Organising an in-person meeting
- Running online information sessions
- Conducting formal training sessions — this is particularly important where your organisation is giving explicit instruction about what it wants workers to do or not do. For example, we recommend formal training as part of implementing an unacceptable workplace behaviour policy.
Check that each individual worker has understood the policy by asking them questions about the policy content.
Keep a record of each worker who attended when you explained a policy.
Consult with workers about your policies and their effectiveness
Consultation involves sharing information, seeking input, and considering everyone’s ideas before making decisions that affect them.
You might consult on each of your policies is trying to achieve and whether they are effective in that aim. Workers may have direct experiences that can inform whether the policy is working as planned.
In some case, consultation is more than good practice. For example, consultation is an obligation under work health and safety laws. Learn more about WHS consultation.
Consulting with workers should be an ongoing process. It does not need to be formal — it can include informal discussions and meetings with workers. But genuinely considering what workers have to say is an essential part of the process.
Provide ongoing access to your policies
Making sure workers have ongoing access to your policies is essential to ensuring they can be relied upon, and if needed, enforced.
Your organisation should consider your working environment and how the policy will be best accessed by your workers.
This might mean providing access by displaying the policy in a common workplace area, such as an employee notice board, or by uploading the policy onto an intranet site or shared drive.
Your organisation needs to consider how remote workers or those who work at other locations can access the policy.
Monitor and review your policies
It's important to monitor and review your policies to ensure they are working as intended, effective and compliant with current laws.
Your organisation should review a policy when:
- an incident has occurred despite the policy being in place
- there are changes to the law that affect the terms of the policy or how it operates
- workers have provided feedback about the policy.
We recommend that organisations review their policies periodically or as part of scheduled timetable, such as every 12 months, 2 years or 3 years.
When you update policies, don't forget to communicate the changes to your workers and shared the updated policies.
It can be helpful to identify version control of policy documents to limit confusion about which policy applies.
Policy templates
Unacceptable workplace behaviours policy
An unacceptable workplace behaviours policy helps organisations create a fair, safe and respectful work environment.
Grievance policy
A grievance policy helps provide consistent guidance for dealing with workplace issues.
Child safety code of conduct
A useful tool for ensuring that all adults engaging with children and young people understand their child safety responsibilities.